Terms & Conditions

01 Who we are

Hive Endurance is a triathlon coaching business, based in New Zealand and delivering coaching to athletes worldwide. In these terms, "we", "us" and "Hive" mean Hive Endurance. "You" means the athlete who signs up.

02 What you get

Depending on the programme you buy, your membership may include:

• A structured training plan built around your event and delivered through our online coaching platform.
• Scheduled group run sessions and group swim sessions, run online, in person, or both, as described for your programme.
• Coaching support, session guidance, and feedback within the limits set out for your programme.
• Access to programme resources such as guides, workbooks, and training references.

The level of coaching support available to you depends on the programme you purchase and will be described on the relevant programme page or at enrolment. Unless specifically included in your programme, coaching does not include unlimited messaging, one-to-one consultations, individualised training plan changes, race-day support, or real-time monitoring of your training.

The exact inclusions, session frequency, group size, and support level are those described on the programme page or in your enrolment confirmation. Those details form part of these terms.

03 Who can join

To join you must be at least 18 years old. You must be satisfied that you are physically able to participate safely in the programme. Where appropriate, you should seek medical clearance before commencing or continuing training.

Before your first session you agree to:

• Complete any health or readiness questionnaire we send you and answer it honestly.
• Get clearance from your doctor if you have an existing medical condition, are pregnant, are recovering from injury or illness, or have any condition that training could affect.
• Tell us about anything that changes your ability to train safely, when it changes.

We can decline or pause your membership if we believe training is not safe or suitable for you at that time. If we do, we will talk it through with you.

04 Understanding the risks

Swimming, running, cycling and endurance training carry real physical risk. That includes injury, illness, and, in open water or on roads, more serious harm. Coaching lowers risk. It does not remove it.

Open-water swimming carries additional risks, including changing weather and water conditions, currents, tides, cold water, reduced visibility, marine life, other water users and difficulty accessing assistance in an emergency.

You must follow all instructions given by the coach, remain within the designated swimming area and group, and use any safety equipment required for the session. We may cancel, relocate, shorten or modify an open-water session at any time where we consider conditions unsuitable or unsafe.

The coach's decision regarding whether a session proceeds, and any changes to the session once underway, is final.

Unless specifically stated otherwise, cycling sessions are completed independently by the athlete and are not supervised by Hive Endurance. It is your responsibility to ensure any cycling activities are undertaken in a safe manner in accordance with road rules.

Group sessions take place in public spaces and may involve roads, shared paths, cyclists, pedestrians, traffic and changing environmental conditions. Coaches provide reasonable supervision but cannot control all hazards or the actions of other road or path users.

In New Zealand, accidental personal injury is generally covered by ACC. Nothing in these terms affects your ACC cover or any right you have that the law says cannot be given up.

05 Your responsibilities

• Turn up to group sessions ready, on time, and prepared with the right kit.
• Follow reasonable safety instructions from your coach during sessions.
• Train within your limits and adjust or skip sessions when your body tells you to.
• Keep your own gear, bike, and equipment in safe working order.
• Obey all laws and road rules that apply where you train, including road, cycling, and open-water rules, and any council or venue conditions.
• Make sure you are covered for training in open water and on public roads where that applies to you.
• Arrange your own insurance if you want cover for injury, equipment, travel, or race entry. We do not insure you.
• Keep your account details and any platform logins secure.
• You are responsible for deciding whether you are fit and able to complete any individual training session. Training sessions are recommendations based on the information available to us and are not instructions that you must complete regardless of how you feel.
• You must tell us promptly if there is a material change to your health, injury status, medication, training availability, pregnancy status, or other circumstances that could reasonably affect your ability to train safely.
• If you choose not to follow coaching advice, modify a session, undertake additional training, or undertake training contrary to advice provided by us, you remain responsible for that decision. We are not responsible for the consequences of training undertaken outside the programme or advice provided.
• Training undertaken outside the programme, including additional sessions, races, strength training, recreational activities or other exercise, is undertaken at your own discretion. You should consider how additional training may affect your ability to safely complete the prescribed programme and should discuss significant additional training with your coach where appropriate.
• You must not attend an in-person group session if you are experiencing symptoms of an illness that could reasonably put other participants or coaches at risk. We may ask you not to attend or may remove you from a session if we reasonably believe you pose a health or safety risk to others.

06 What we do

We provide coaching with reasonable care and skill. We build your plan on sound methodology. We run group sessions with your safety in mind.

Coaching guides your training. It does not guarantee a result. We cannot promise a finish time, a personal best, or a race outcome, because those depend on your training, recovery, health, and factors on the day that sit outside our control. We do not guarantee qualification for any event, age-group ranking, podium, qualifying standard, race entry, selection, or other competitive outcome.

07 Coaching is not medical advice

Our coaching, including any guidance on training load, technique, hydration, and fuelling, is general coaching advice. It is not medical, physiotherapy, or clinical dietary advice. We are triathlon coaches, not your doctor. For anything medical, see a qualified health professional, and follow their advice over ours if the two ever differ.

Where we provide nutrition or fuelling guidance, this is intended to support sports performance and is based on information you provide to us. It is not intended to diagnose, treat or manage any medical condition, allergy, eating disorder, gastrointestinal condition or other health issue.

You are responsible for what you put in your body. If you choose to use supplements or any product, that choice is yours, and so is your compliance with anti-doping rules if you race under them. We do not supply, prescribe, or recommend supplements or medication.

08 Fees and payment

• Fees are those shown at sign-up. Prices are in the currency stated at checkout.
• Subscription programmes bill on a recurring cycle until you cancel. One-off programmes are paid upfront unless we agree otherwise in writing.
• Your access continues while your payments are current. If a payment fails, we may pause your access until it is resolved.
• We may change our prices. Any change to a recurring fee takes effect from your next billing cycle, and we will give you reasonable notice first.

09 Cancellations and refunds

For subscription programmes, you can cancel before your next billing date to stop future payments. Cancelling ends future billing. It does not refund the current period, and you keep access until that period ends.

For fixed-term programmes, such as a set-length group build to a race, refunds work like this:

• Before the programme starts, you may cancel for a refund less any non-recoverable costs and administration.
• Once the programme has started, fees are generally non-refundable, because your place and your coach's time are committed. We may consider a partial refund or a credit at our discretion for genuine hardship, injury, or medical reasons, on evidence.

Sessions you miss or do not attend are not refunded or credited.

None of this limits your rights under the Consumer Guarantees Act 1993. If we fail to deliver a service with reasonable care and skill, you are entitled to a remedy under that Act.

10 Changes to sessions and programmes

We may change, move, or cancel a group session where we need to, for example due to weather, water conditions, coach illness, or safety. When a session is cancelled by us, we will reschedule it or offer a suitable alternative where we reasonably can.

We may adjust programme content and structure to improve it. We will not cut the core of what you paid for without telling you.

If illness, injury, leave or other circumstances prevent us from providing coaching for a period of time, we may arrange another suitably qualified coach to deliver some or all of the service, reschedule sessions, extend access or provide another reasonable alternative.

11 Group session conduct

Group sessions work when everyone respects the group. You agree to treat coaches and fellow athletes with respect, follow session safety calls, and not train while under the influence of anything that makes it unsafe. We may remove you from a session, or from a programme without refund, for behaviour that puts others at risk or repeatedly disrupts the group.

12 Third-party platforms and tools

We deliver plans and sessions through third-party tools, which may include a coaching platform, video calls, and messaging apps. Your use of those tools is subject to their own terms. We are not responsible for their availability or performance, though we will do our best to keep your coaching running if one of them goes down.

13 Training materials and intellectual property

The training plans, guides, workbooks, session designs, videos, and other materials we give you are ours, or licensed to us. You may use them for your own training. You may not copy, share, resell, or redistribute them, or pass your access to someone else, without our written permission.

14 Your privacy

We collect and use your personal information, including health and training data, to coach you. We handle it in line with the Privacy Act 2020. We do not sell or share your data.

Before featuring your results or story in our marketing, we will ask you first.

We may take photos or video at in-person group sessions for our records and marketing. Tell us before or at the session if you would rather not appear, and we will keep you out of it.

By signing up you agree to receive service emails about your coaching. We may also send you Hive news and offers, and you can opt out of those at any time using the unsubscribe link.

15 Liability

We stand behind our coaching. At the same time, there are limits to what we can be responsible for.

Nothing in this section limits liability that cannot be limited by law, including liability under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986, or your ACC entitlements. If you are buying as a business rather than as a consumer, you agree the Consumer Guarantees Act does not apply.

16 Your consumer rights

If you are a consumer in New Zealand, you have guarantees under the Consumer Guarantees Act 1993 that we cannot contract out of. These terms sit alongside those rights, they do not replace them. Where any part of these terms conflicts with a right you have by law, the law wins.

17 Not affiliated with event organisers

Hive Endurance is an independent coaching organisation. We are not affiliated with, endorsed by, or sponsored by IRONMAN, the World Triathlon Corporation, Triathlon New Zealand, or the organiser of any event we help you prepare for. IRONMAN and IRONMAN 70.3 are registered trademarks of the World Triathlon Corporation. We use those names only to describe the events you are training for.

Your race entry, and the rules and terms that come with it, are between you and the event organiser. We do not enter you into events, and we are not responsible for entries, qualification, or any decision the organiser makes.

18 Ending your membership

You can end a subscription at any time by cancelling before your next billing date. We can end or suspend your membership if you breach these terms, if a payment stays unpaid, or if we reasonably believe continued training is unsafe for you. If we end your membership without cause partway through a paid fixed term, we will refund the unused portion.

19 Events outside our control

We are not responsible for failing to deliver where something beyond our reasonable control gets in the way, such as severe weather, natural events, illness, or the failure of a third-party platform. Where this affects your programme, we will reschedule or find a fair alternative where we can.

20 Changes to these terms

We may update these terms from time to time. When we make a material change, we will let members know. If you keep using our programmes or sessions after a change takes effect, you accept the updated terms.

21 General

These terms, together with your enrolment confirmation, are the whole agreement between us about your coaching. If any part is found to be unenforceable, the rest stays in force. If we do not enforce a term straight away, we do not give up the right to enforce it later. We may transfer these terms if our business is sold or restructured. You cannot transfer your membership to someone else without our agreement.

22 Governing law

These terms are governed by the laws of New Zealand, and the New Zealand courts have jurisdiction over any dispute. Before it gets that far, talk to us. Most things are sorted with a conversation.